WORLDWIDE SHIPPING
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How can I shop Lilabare?

Right here on your online boutique! We have our edit of Lilabare classic staples including kimonos, dresses, pants & tops. We ship worldwide. 

We also participate in and host pop ups throughout the year across Nairobi and beyond. Subscribe to our mailing list or follow our Instagram to be the first to know and get exclusive access to private pop ups. 

 

Where do you ship to?

Lilabare ships worldwide. Our worldwide shipping rates depend on your location, but is on average $15-20 per package. You will be given an exact shipping rate at checkout.

You are responsible for paying customs taxes & import duties in your country. 

What is your shipping rate?

If you are in Kenya, your package ships free! If you are ordering from outside Kenya, your shipping rate is calculated at checkout and is on average $15-20. You will be given an exact figure at checkout before you pay for your order.

How long will it take me to receive my order?

We generally ship within 10 days of receiving your order. From our garden atelier in Nairobi, we dispatch within this time. Generally orders should take 2-3 weeks in total to reach you. Some of our slow fashion pieces take longer as are indicated on the product description. Please contact us if you would like a priority shipping or help with understanding our slow, handmade fashion pieces.

Can I track my shipping?

Yes! You will receive a tracking code with your order. Our global delivery partner is DHL Express, and you can access their package tracker by clicking here.

Does my order include taxes?

Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in your shopping basket. Duties and taxes are nonrefundable. If you have any other questions around duties and taxes, let us know at ria@lilabare.com .

This charge is determined by your local customs authority and includes:

  1. The Sales Tax applied by your country for purchases from the Kenya. and
  2. Duties charged for processing by your country.
What is your refund policy?

We allow returns for defective items only at this time. If you received a good damaged, please get in touch at ria@lilabare.com and we will be in touch with you shortly.

How do your sizes work?

Lilabare is designed to be utterly comfortable as well as adjustable in size. We have our own sizes; Petite, Regular & Curve, and each of these accommodate for up to 3 standard sizes. Please read our size guide to get the equivalent for US, UK & European sizes, as well as cm & inches.

Who can I contact to learn more about your sustainability practices?

We take transparency very seriously at Lilabare. Check each product for specific sustainability information such as origin, handcraft & amounts of water preserved by recycling fabrics into our designs. You can also read our Sustainable Priorities section for details on our sustainability ethos and practices. We have an open door policy at our atelier in Nairobi, so if you're in town you can get in touch with us to schedule a visit! If you have any further questions feel free to get in touch through our Contact page.

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